SHIPPING

You are currently on our Australian based site. All costs in Australian Dollars (AUD).

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at customercare@thenewtrend.com.au.

All orders are processed within 1-2 days. Deliveries are sent during normal business hours between Monday and Friday.

To ensure any delays in delivering your order are minimised, we recommend you use a work address or an address where a person is physically present and is authorised by you to accept your order.

If you require any changes to your order including incorrect address details and sizing, please contact us immediately at shop@thenewtrend.com.au or by phone on 03 9002 2940 during business hours to ensure adjustments can be applied. If your order has been dispatched, we will assist with a redelivery depending on the status of your shipment. Please note that this may increase delivery time by up to 5 days.

*Please note that during our sale periods and promotional events, delivery may be longer than the specified delivery times noted. Delays to deliveries may occur due to circumstances outside TNT’s control (such as weather, industrial disputes, etc) Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.

DOMESTIC DELIVERY (AUSTRALIA)

Standard Shipping

FREE - Orders of any value

3-7 business days from dispatch

Deliveries to Australian addresses are sent via Australia Post. Most metropolitan deliveries are received within 1- business days from the time of shipment, where the order is received between Monday - Friday and prior to midday AEST. For regional and remote deliveries, please allow an extra 3-4 business days depending on your location.

Express Shipping

$15.95 Flat Rate

1-3 business days from dispatch

Shipments will be expected to arrive within 1 business day from the time of shipping with all orders placed before midday AEST Monday to Friday. If your order is placed over the weekend your item will be shipped on Monday. For regional and remote deliveries, please allow an extra 1-2 business days depending on your location.

Pick up In-store

FREE – No delivery charges when you collect in-store

Our pick-up in-store service allows you to shop online and collect your purchase in store avoiding delivery charges. We aim to have online orders available for collection in store within 24 hours of your purchase.

During the checkout process you have the ability to select store pick-up in shipping methods and collect your order from our Armadale Boutique in Victoria, Australia. Your order will be processed and prepared for collection. A TNT member will advise you when your order is ready and available for pick-up.

*Please note this service is only available in Victoria. Order confirmation and proof of ID matching the order details is required when order is picked up.

The New Trend Armadale Boutique
1038 High Street, Armadale, Victoria, 3143, Australia
03 9500 9075 


INTERNATIONAL DELIVERY

$30 FLAT RATE – International Express Shipping

Expected Delivery Times

USA 2-3 Business Days

UK 2-3 Business Days

New Zealand 1-2 Business Days

Rest of world 3-5 Business Days

International deliveries are shipped via DHL Express. Please note you may be responsible for import and/or customs duties on your orders and will be responsible for paying these duties to release your order from customs upon arrival. You will be able to track the status of your delivery via DHL, or please contact customercare@thenewtrend.com.au for any updates or questions.

If your address is not available at checkout please email customercare@thenewtrend.com.au