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RETURNS

You may return or exchange (where available) your TNT Online Store purchase for any reason, subject to adherence to the following terms. 

Returns or exchanges are accepted on items within 14 days from the date of shipment. Items returned outside this period will not be accepted.

Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. Every garment shipped has a tag attached reading "Please do not remove this tag if you wish to return or exchange your purchase". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.

Sale

No refunds or exchanges on sale items unless faulty or required by law.

Swimwear and Lingerie

For all swimwear and lingerie, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.

Shoes

Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. Please ensure shoes are returned with original shoebox.

Jewellery

We will not accept returned earrings due to hygiene reasons unless they are faulty or if you did not receive the earrings ordered.

Instore Returns

The above policy only applies to the TNT Online Store. TNT stores are unable to accept returns on items purchased Online. Similarly, purchases made in TNT stores cannot be returned to the Online Store. For purchases made in TNT stores, no refunds unless required by law. Returns other than for faulty items must be made within 14 days for either credit note or exchange, with proof of purchase. Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place. No refunds or exchanges on sale items unless faulty or required by law.

Returning your online purchase

We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.

  • Email customercare@thenewtrend.com.au to request return with individual RA number.

  • Complete returns form with your individual RA number. This must be completed and sent to us with your return.

  • Repackage your item(s) in their original presentation and return to (at your cost) to:                                                 THE NEW TREND, 17 GWYNNE STREET, CREMORNE, VIC, 3121

  • You will be notified by email once your return has been received and processed.

Please remember sale items are FINAL SALE with no return.

The New Trend is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received they will undergo a quality review. Once cleared, you will receive refund on purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.